Technical support channels
In an effort to achieve its training and development goals, the Centennial Institute for Higher Training has provided technical communication mechanisms for trainers and trainees to communicate with the technical support team to obtain guidance and solutions around the clock.
The technical support team works to provide its services to all users of the electronic platform in several ways to suit all users’ desires, including:
Support via access programs and applications for user devices such as “TeamViewer”.
Support via social media chat programs (WhatsApp - Facebook - Twitter).
Live phone support.
In-room support.
Email support.
Support via the website's technical support form.
Institute trainers registered on the electronic platform for the purpose of providing training courses.
All trainees who join the training courses on our training platform.
Supervisors of relevant government agencies such as the General Organization for Technical and Vocational Training and the National Center for E-Learning.
Direct call center 0112229200 during official working hours from Sunday to Thursday from 8 am to 9 pm and during training course times.
Email for services and technical support: support@cwit.edu.sa
social media applications
WhatsApp :
Enroll in courses and solve technical problems facing users.
Training on the electronic platform, its use, and benefiting from its advantages.
Required qualification of users.
Log in to the educational platform and follow up on the trainee's account technically.
Attend the course and use live streaming applications.
Coach enters the platform.
Extract the trainee certificate from the Manar platform.
If support is via WhatsApp, whether from a trainer or trainee, it's usually responded to within a short period of time. Twitter and Facebook typically receive a response within minutes via chat. Email can take up to 30 minutes to receive and respond to.
The roles required to perform technical support are divided into several levels:
Level 1: Customer Service Call Center
He receives all incoming calls and provides initial technical support depending on the nature of the incoming inquiries or transfers them to the relevant department.
Level 2: Supporting Operational Department
This section completes the technical support process and verifies its completion.
From Sunday to Thursday, from 8 am to 9 pm